Return Policy

At Rajihooks.com, we take pride in curating premium, joyful home decor and accessories. We want you to absolutely love your purchase. However, if you are not completely satisfied, we are here to help with a clear, straightforward return process.

1. The 7-Day Return Window

You have exactly 7 days from the date you receive your order to request a return. Requests made after this 7-day period will unfortunately not be eligible for a return or refund under any circumstances. We track delivery dates via the courier tracking link associated with your order.

2. Strict Conditions for Return

Because we deal in premium decor, we maintain strict quality control. To be eligible for a return, your item must meet the following criteria:

• The item must be in the exact same original condition that you received it.
• It must be completely unused, unaltered, and not damaged in any way. Items showing signs of wear, installation, or use will be rejected.
• It must be returned in its original packaging with all tags, labels, and protective materials attached.
• Please ensure you securely pack the item exactly as it was received to avoid damage during the return transit.

3. Non-Returnable Items

Please note that the following items are considered final sale and cannot be returned:

• Gift cards and digital downloads.
• Customized, made-to-order, or personalized products.

4. Damaged or Defective Items

If your item arrived damaged due to transit, or if you received a defective product, please contact us within 48 hours of delivery. You must include clear photographs of the damaged item and the external packaging. Once verified, we will arrange for a replacement or a full refund without requiring you to pay return shipping.

5. How to Initiate a Return

To start a return, please contact our support team at support@rajihooks.com with your Order Number and the reason for the return. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

6. Return Shipping Costs

Unless the item is defective or damaged upon arrival, customers are responsible for paying their own shipping costs for returning items. We strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item, and we cannot process refunds for items lost in transit back to us.