Refund Policy

At Rajihooks.com, we aim to process all approved refunds as quickly and securely as possible to ensure a seamless shopping experience. This policy outlines how and when you can expect to receive your funds back.

1. Inspection and Approval Process

Once your returned item is received at our facility, our quality assurance team will inspect it to verify that it meets our strict return conditions (unused, entirely undamaged, and in original packaging). We aim to complete this inspection within 2 business days of the package arriving. We will send you an email to notify you that we have received your returned item and whether your refund has been approved or rejected based on the condition of the item.

2. The 5-7 Day Refund Timeline

If your return is approved, your refund will be processed promptly. You will receive your refund back to your original method of payment within 5 to 7 business days after we have approved the return. Please note that we cannot issue refunds to a different credit card or bank account than the one used to make the original purchase.

3. Partial Refunds & Deductions

There are certain situations where only partial refunds are granted or deductions are made:

• Any item not in its original condition, is damaged, or is missing parts for reasons not due to our error.
• Original shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your total refund amount.

4. Late or Missing Refunds

If 7 business days have passed since you received your refund approval email and you have not yet seen the credit on your statement:

• First, double-check your bank account or credit card statement again.
• Contact your credit card company or bank. It often takes processing time on their end before a refund is officially posted to your account (sometimes up to a full billing cycle).
• If you have done all of this and still have not received your refund, please contact us immediately at support@rajihooks.com.